Speed Queen Laundry-Oak St seeks Customer Service Rep-oak

Role Based in Maple Grove

Key Information

• Role in Maple Grove: Customer Service Rep-oak St11:00pm - 7:00am
• Stable workload with modern tooling and processes.
• Location: Maple Grove, MN
• Compensation:
• Core objectives involve and Abilities: in Customer Service.
• Benefits: This role offers a competitive benefits package.
• Company: Speed Queen Laundry - Oak St
• This Maple Grove-based role is an excellent opportunity for professionals skilled in and Abilities:.
• Our Speed Queen Laundry - Oak St team in Maple Grove, MN is growing.
• Benefit from working in Maple Grove, a key hub for the Customer Service industry.

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Purpose:\nUnder the direction of the Assistant Store Manager or Store Manager on duty, the Customer Service Representative is responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe, and friendly store.\nPosition Responsibilities:\nPrimary:\n\u2022 Customer Service and Satisfaction: Assists customers with the use of payment systems, machine selectio\n...\nn and operation, retail purchases, and wash/dry/fold orders; handles customer questions/concerns and informs Assistant Store Manager or Store Manager, as needed. Reports to work in a neat and clean manner and wears appropriate uniform.\n\u2022 Store Safety and Security: Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.\n\u2022 Store Cleanliness and Upkeep: Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times; follows proper cleaning routines and documents completion.\n\u2022 Building and Equipment Maintenance: Documents equipment and building maintenance issues appropriately, escalating unsafe situations to the Assistant Store Manager or Store Manager on duty.\n\u2022 Retail: Maintains a good visual presentation of retail products at all times; maintain a thorough understanding of retail products and educate the customer; accurately process sales and encourage customers to purchase additional items.\n\u2022 Wash/Dry/Fold: Provides a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; completes logs accurately. Addresses customer concerns and issues in a timely and satisfactory manner; immediately informs Assistant Store Manager or Store Manager on duty of any claims.\n\u2022 Policies and Procedures: Ensure that all company policies and procedures are followed at all times.\n\u2022 All other duties, as assigned.\nPosition Qualifications:\nKnowledge/Experience:\n\u2022 Knowledge of commercial laundry products and payment systems is a plus, but is not required.\nSkills and Abilities:\n\u2022 Communicate effectively and be able to work with individuals from diverse backgrounds.\n\u2022 Ability to manage multiple tasks at one time.\n\u2022 Build strong customer relationships quickly.\n\u2022 Basic computer skills.\n\u2022 Able to work a flexible work schedule, including nights and weekends.\nEducation:\n\u2022 High School Diploma/GED.\nPhysical Requirements:\n\u2022 Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.\nAdditional Information:\n\u2022 Position Title: Customer Service Representative\n\u2022 Department: Laundry Stores\n\u2022 Reports To (Title): Store Manager\n\u2022 Review Date: July 2018\n\u2022 FLSA Status: Non-Exempt\n\u2022 Location: Varies\nEEO\nSpeed Queen Laundry Stores is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, Individuals with Disabilities and persons of all Sexual Orientations and Gender Identities.