Oshkosh,WI:Overnight Team Member at Planet Fitness | Hiring

Local Job Overview: Oshkosh

Role in Oshkosh: Overnight Team Member Hiring Organization: Planet Fitness Based in: Oshkosh, WI (a central Oshkosh location) Required Experience: Proven expertise.

Pay: $19-$21/Hour (approx. $42.3k/Year) Benefits: This role offers a competitive benefits package. Impactful work with supportive local leadership.

Day-to-Day

Core objectives involve your professional skills in Customer Service.

• This Oshkosh-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Planet Fitness team in Oshkosh, WI is growing.
• Benefit from working in Oshkosh, a key hub for the Customer Service industry.

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The Member Services Representative (Team Member) plays a vital role in creating positive member experience and a welcoming and inclusive environment for all members, guests, and staff. This position is responsible for delivering exceptional customer service, supporting front desk operations, and helping ensure the facility is accessible and accommodating to all individuals, including those with di\n...\nsabilities.\nEssential Duties and Responsibilities\n\u2022 Greet all members, prospective members, and guests with courtesy and professionalism.\n\u2022 Provide superior customer service that respects the diversity and needs of all individuals.\n\u2022 Perform front desk responsibilities, including:\n\u2022 Answering phones in a friendly and helpful manner.\n\u2022 Assisting with member check-in and registration.\n\u2022 Giving tours to prospective members, ensuring they are accessible and informative.\n\u2022 Supporting new member sign-ups and updating member accounts as needed.\n\u2022 Responding to questions, concerns, or requests, and escalating to management when appropriate.\n\u2022 Help maintain a clean, safe, and welcoming environment throughout the facility.\n\u2022 Provide and maintain up-to-date availability information in scheduling system.\nQualifications/Requirements\n\u2022 High school diploma or equivalent (GED) required.\n\u2022 Must be 18 years of age or older.\n\u2022 Must be able to work overnight.\n\u2022 Prior customer service experience preferred.\n\u2022 Ability to use a computer, phone system, and other technology (with reasonable accommodations if needed).\n\u2022 Friendly, respectful, and service-oriented demeanor.\n\u2022 Ability to work both independently and as part of a diverse team.\n\u2022 Strong communication and problem-solving skills.\n\u2022 Reliable, punctual, and able to work flexible hours.\n\u2022 Ability to remain calm and solution-focused under pressure.\nPhysical Demands\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\u2022 Must be able to stand and walk continuously for up to 8 hours per shift.\n\u2022 Must be able to frequently bend, twist, and reach overhead throughout the shift.\n\u2022 Must be able to lift and carry up to 50 lbs without assistance on an occasional basis.\n\u2022 Must be able to push, pull, and maneuver cleaning equipment and other items weighing up to 75 lbs occasionally.\n\u2022 Must be able to climb small step ladders (up to 3 feet) for cleaning and light maintenance tasks.\n\u2022 Must be able to communicate clearly in person and over the phone for extended periods.\n\u2022 Will occasionally be exposed to cleaning chemicals; protective gear and training will be provided.\n\u2022 Must comply with all safety procedures including the use of back support belts and adherence to proper lifting techniques.