Guest Service Representative-overnight|Flexible|Newport News
Posted on December 04, 2025
Position in Newport News, VA
Flexible Role in Newport News: Guest Service Representative-overnight Company: Thorntons Based in: Newport News, VA (a key business district)
Compensation: $17-$17/Hour (approx. $20.5k/Year) Benefits: Benefits may be available based on employment type. Flexible contract/gig opportunity in Newport News.
What You'll Do
Apply your your professional skills skills at our Newport News location.
- This Newport News-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Thorntons team in Newport News, VA is growing.
- Benefit from working in Newport News, a key hub for the Retail, Grocery, Food Service industry.
Now Hiring Guest Service Representatives at our Thorntons location in Aurora, IL for Part Time positions with availability from 10p-6a\nOWN your Career with Thorntons and enjoy these benefits\u2026\n\u00b7 WEEKLY Pay Starting at $16.20/HR and working 10p-6a additional $1.00/hr! After 90 day you be would eligible for an increase to $18.70/HR\n\u00b7 Plan to Win Bonus (paid quarterly)\n\u00b7 Career Path \u2013 45% of Manag\n...\nement is Promoted from within!\n\u00b7 Vacation and Sick Days\n\u00b7 Medical, Dental, and Vision Insurance (avg 30 hours per week)\n\u00b7 401(k) with company match\n\u00b7 Free Team Member Meal & Dispensed Beverages (during shift)\nAre you looking for a company that provides opportunity to GROW your career in a fast-paced, team environment? Thorntons has a thriving culture focused on the core values of Delighting the Guest with Restless Dissatisfaction and a Passion for Detail while Having Fun and Cheering for Each Other. Everyone Counts. No matter what you look like, where you are from, or who you love \u2013 We Welcome You!\nIf you are energetic, professional, career-minded, and want to help\nmake Thorntonsour Guests\u2019 favorite place to stop when they are on-the-go, then we want YOU to apply now!\nwww.mythorntons.com/careers/\nThe Guest Service Representative (GSR) is responsible for delighting Thorntons\u2019\nGuests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs\nassist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and supporting store goals and initiatives.\nRequirements\nEssential Job Functions (Responsible to)\n\u00b7 Delivers guest service with a \u201chow may I help you\u201d attitude. Looks for opportunities to delight guests and follows instructions from store management.\n\u00b7 Practice safe working habits that align with company safety rules. Advise store management of any maintenance or safety problems.\n\u00b7 Adhere to all city, county, state, and other applicable laws and regulations as it relates to restricted sales such as alcohol, tobacco, and lottery.\n\u00b7 Prepare fresh food while meeting and maintaining food safety requirements and standards, (i.e., time and temp logs, dating procedures, washing and sanitizing dishes). Obtain necessary food safety and handling certifications as required.\n\u00b7 Follow all cash handling procedures as outlined in the Cash Handling Policy. Assure proper sale and accounting of money orders/lottery during shift. Accurately account for and document price overrides, store use of merchandise, voids, returns and waste. Ensure that Store Management is made aware of all sales, cash, or operating discrepancies.\n\u00b7 Keep coolers, beverage dispensers, impulse lane merchandise, store shelves, and displays fully stocked and fronted on a regular basis.\n\u00b7 Use suggestive selling techniques to suggest items to Guests that complement their purchases. Encourage Guest participation in the Refreshing Rewards loyalty program.\n\u00b7 Clean windows, floors, shelving, counters, and restrooms per Store Operating System Game Plans. Clean and maintain equipment and ready high-margin products such as coffee, fountain drinks, etc. Monitor and clean the fuel dispensers, parking lot and grounds surrounding the store, including trash duties, in all-weather conditions.\n\u00b7 Live Thorntons\u2019 Core Values and contribute to an environment that is\nwelcoming and belonging for Team Members and Guests.\n\u00b7 Be responsible for your shift by following the attendance policy and staying familiar with all company policies as outlined in Thorntons\u2019 Team Member Handbook.\n\u00b7 Embrace new company initiatives and technologies. Provide a craveable fresh food offering by maintaining PAR levels per store expectations.\n\u00b7 Perform additional duties as assigned.\nWe have had success with candidates that have held positions in industries such as convenience, restaurant (quick-service and fast casual), retail, and hospitality. We will consider candidates that may be looking for their first job, reentering the workforce, and/or have held previous job titles such as Customer Service Representative, Cashier, Retail Sales Associate, Food Service, Crew Member, Shift Lead, Shift Supervisor, Assistant Manager, General Manager, Store Manager, and Restaurant Manager.\nCompensation:\nThe pay range for this position at commencement of employment is expected to be between $16.10 to $16.35 per hour.1 Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.\nThe total compensation package for this position also includes access to health, vision, dental, and life insurance, as well as paid vacation depending on your credited service, which will range from [1-5] days; and generous retirement benefits that include a 401(k) matching program. Learn more at and select Retail Benefits.\nIf hired, employee will be in an \u201cat-will position\u201d and Thorntons reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Thorntons or individual department/team performance, and market factors. Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of\nposting. Thorntons LLC will comply will all regulatory notice requirements in connection with these changes.\n\u2022 Thorntons LLC is committed to being an Equal Opportunity Employer, and providing reasonable accommodations to qualified candidates and employees\n1 The pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of this posting.\npursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process please contact one of our HR Members to assist you at 800-928-8022 (press 0) from 9AM-4PM EST M-F.\nJob Type: Part-time\nPay: $16.20 - $16.45 per hour\nBenefits:\n\u2022 Employee assistance program\n\u2022 Employee discount\n\u2022 Referral program\nWork Location: In person