Bristol Contract:Overnight Front Desk Associate

Bristol Role Highlights

Primary Details

• Employer: Planet Fitness (Hiring in Bristol)
• Job Title: Overnight Front Desk Associate (Gig/Contract)
• Location: Bristol, CT
• This Bristol-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Planet Fitness team in Bristol, CT is growing.
• Benefit from working in Bristol, a key hub for the Customer Service industry.

Pay & Perks

• Compensation:
• Benefits: This role offers competitive pay.
• Set your own schedule.

Position Scope

• This role centers on your professional skills within the Customer Service space in Bristol.

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Overview:\nWho We Are:\nAt Planet Fitness, our mission has always been to enhance people\u2019s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!\nJoining the PF family means being part of a company\n...\nthat is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!\nWho You Are:\nAll of our Team Members at Planet Fitness share one thing in common \u2013 a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone\u00ae\nCharacteristics that will make you a perfect match for our Overnight Front Desk Associate:\nYou:\n\u2022 Exhibit a positive and upbeat attitude.\n\u2022 Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.\n\u2022 Pride yourself on your work while being punctual, reliable, and dependable.\n\u2022 Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.\n\u2022 Act with integrity and show respect to everyone around you.\n\u2022 Exhibit strong communication skills and have an ability to listen and empathize.\n\u2022 Inspire and motivate others to achieve their goals.\n\u2022 Are a quick study with the ability to apply what you have learned during online and hands-on training.\nResponsibilities:\nAbout the Overnight Front Desk Associate Role:\nAs an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional \u201cJudgement Free\u201d member experience!\nDaily responsibilities for the Overnight Front Desk Associate also include:\n\u2022 Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.\n\u2022 Help to promote our Judgement Free Zone\u00ae by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.\n\u2022 Resolve member concerns and escalate to a Manager as needed.\n\u2022 Answer phones in a friendly manner and assist callers with their inquiries.\n\u2022 Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.\n\u2022 Perform prospective member calls and tours; assessing their membership needs.\n\u2022 Execute retail transactions with accuracy and drive sales goals.\n\u2022 Resolve member concerns and escalate to a Manager as needed.\n\u2022 Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.\n\u2022 Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.\n\u2022 Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.\n\u2022 Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)\nQualifications:\nAbout Your Qualifications:\n\u2022 6-12 months of experience in a customer service environment is preferred\n\u2022 Must be 18 years of age or older\n\u2022 Willing to become CPR/AED Certified (Training provided by Planet Fitness)\n\u2022 Basic computer proficiency\nPhysical Demands of the Overnight Front Desk Associate:\n\u2022 Continual standing and moving throughout the club to accomplish tasks during shift.\n\u2022 Continual communicating in person or on the phone to exchange information during shift.\n\u2022 Must be able to lift up to 75 pounds.\n\u2022 Will encounter toxic chemicals during shift.\n\u2022 Frequent cleaning and sanitizing of equipment and facilities.\n\u2022 Moving self in different positions, including bending and twisting, to accomplish tasks.\nMore reasons to join Planet Fitness!\n\u2022 Medical, Dental, and Vision Insurance*\n\u2022 Vacation*/Sick Time/Holiday Pay\n\u2022 Free Black Card Membership\n\u2022 401(k) Retirement Savings Plan\n\u2022 Term Life Insurance*\n\u2022 Healthcare and Dependent Care Flexible Spending Accounts*\n\u2022 Employee perks and discounts\n\u2022 Engaging team-building competitions and social events\n\u2022 Please note that certain benefits listed above are for full-time employees only\nE-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama\nHealth and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.